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Frequently Asked Questions

Q:  Why should we hire an estate sale company instead of doing it our selves?

A: While it’s possible to handle an estate sale on your own, it can be incredibly time-consuming and stressful—especially if you live out of state or can’t take time off work to manage the process. Even if those aren’t issues, hiring a professional estate sale company like ours still offers major benefits. We bring experience in knowing what sells, how to price items effectively to move inventory, and how to maximize your overall profit. We also have a built-in client base and promote your sale through targeted emails and listings on platforms that reach over 30,000 shoppers. Our professionally designed signage makes it easy for buyers to find your sale and navigate through it, and we accept both cash and card to make purchases convenient. On top of that, our team provides the manpower to move heavy furniture and a trailer for hauling away unsold items. Most importantly, we handle everything from start to finish—saving you 40+ hours of preparation and management while helping you get the best possible return with minimal effort.

Q: What exactly does your company do as an estate liquidator ?

A: As estate liquidators we help manage the sale of personal property, including antiques, jewelry, furniture, collectibles & your general house hold items that come from an estate. We will organize, price, advertise, and sell items; as well as, remove any unsold items.

Q: What is the cost of estate liquidator services?

A: The cost can vary depending on the size of the estate, the amount of work , time needed, the complexity of the sale, and the services an estate opts into. Depending of the estate and goals of our clients, our charges can vary. We have charged a flat fee when doing a clean out, while others estates may be charged on a commission base, or we may charge only an hourly rate. Depending on the needs of the estate it may be a combination. We at Hidden Hills Estate Sales work on case by case base; however, we typically charge a small hourly rate and a low commission of sold items.

Q: Do I need to sort through everything before the liquidation?

A: No, however we ask that you remove all items that you or the family would like to keep and we will manage the remaining items. We ask that you don't throw away any items besides food as people will buy everything. We do ask for a list of items you didn't find and would like us to keep an eye out for and to put aside for you, along with a list of any items you would like to put a reserve on. 

Q: How long does the process take?

A: The timeline can vary and generally depends on the size of the estate and the volume of items. A typical estate liquidation might take a few weeks or a few months, while cleanouts could take a couple of days.

Q: What happens to unsold items?

A: The remaining items that don’t sell during the sale, we typically take to donations, or dispose of items at the dump that donation will not take. Depending on what items are left we are know to buy items. Please note that our main goal is always to sell the most items to make you the most amount of proceeds. If an item is left on a reserve we will put it aside for you to collect however you are responsible for the removal or storage of item(s). 

QDo I need to be present during the liquidation or cleanout?

A: Generally, we ask that loved ones do not come to sales or cleanouts as it can be hard to see items be sold and items can end up being overvalued due to sentiment being involved.

Q: How do I get started?

A: Reach out today via, email, phone number or website for an initial consultation, where we can assess the property and provide a plan and pricing. 

Q: How do you determine the value of my items?

A: We value items through appraisals, research, or personal experience we have gained over the years. 

Q: Do I need to have insurance on the home?

A: Yes, you must keep all insurance on the home and any previous insurance on any items that are to be sold such as a car or jewelry ect.

QCan I turn off the utilities since no one lives there?

A: No, we ask that you leave all utilities on as we need them to host a successful sale.

Q:  What types of items do you handle?

A: We handle furniture, antiques, collectibles, electronics, art, jewelry, common house hold items, etc. 

Q: Do you provide cleaning services as well?

A: We offer a very minimal cleaning service on clean outs and at the end of the sale for an additional charge. This includes  sweeping, vacuuming, dusting and wiping counter. (Note: if a more detailed clean is needed we may be able to accommodate or give a recommendation.)

Q: What services do you provide?

A: We offer estate liquidation sales and complete clean outs of estates which are tailored to meet the needs of individuals looking to sell their estate items or declutter their properties. We offer a light cleaning service that can be added on as well. We offer comprehensive solutions, including organizing, pricing, advertising, and managing the sale process from start to finish.

Q: How do you handle sentimental items?

A: Preserving sentimental items is a top priority for us. Our team understands the emotional value attached to these belongings and takes special care to identify and protect them until they make there way home to you.

Q: What are your payment options?

A: We believe in providing flexible payment solutions to make our services accessible to all clients. For our shoppers we accept cash and card payments that do collect a processing fee. As for our estate clients we also accept personal checks and under certain circumstance accept payment through escrow of the house closing. 

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